All activity has returned to normal, and channel updates are processing as expected. Thank you for your continued support, patience, and understanding while we worked to resolve this issue.
Posted Oct 29, 2026 - 17:26 CDT
Update
*Update: Delays in Booking Channel Updates*
We are continuing to work on delays in sending rate, availability and photo updates from Track to Airbnb, Vrbo and Booking.com. Higher-than-normal update volume overnight and this morning added to the existing backlog.
This morning we made changes that have significantly improved processing speed, and the backlog is now decreasing. Updates are delayed and will be delivered as the backlog clears. Track remains fully operational.
We apologize for the inconvenience and will continue to post updates as progress is made.
Posted Oct 29, 2026 - 08:17 CDT
Update
**Track — Channel Sync Delays Update**
Track continues to process delayed rate and fee updates to Airbnb, Vrbo, and Booking.com. The backlog is decreasing, and availability updates are processing normally. Systems remain stable, and we’re actively monitoring progress toward full recovery. We’ll provide another update as progress continues.
Posted Oct 28, 2026 - 18:35 CDT
Update
Track is experiencing delays in sending rate updates to connected booking channels, including Airbnb, Vrbo, Booking.com, and Marriott.
Our systems remain operational, and our engineering team is actively working to reduce the processing backlog and restore normal rate update processing.
We apologize for the inconvenience and will provide further updates as progress is made.
Posted Oct 28, 2026 - 09:53 CDT
Monitoring
A fix has been implemented to resolve the availability updates. The system will take some time to catch up with processing the update requests. We will continue to monitor for any further issues, and provide an update once the system has been fully caught up.
Posted Oct 27, 2026 - 21:52 CDT
Investigating
Track is experiencing delays in sending property availability updates to connected booking channels, including Airbnb, Vrbo, Booking.com, and Marriott. As a result, availability information on some channels may be temporarily out of date.
Our systems remain operational, and our engineering team is actively working to reduce the delays and restore normal update processing. We are also implementing measures to help prevent this issue from recurring.
We apologize for the inconvenience and will provide further updates as progress is made
Posted Oct 27, 2026 - 18:45 CDT
This incident affected: TrackPMS (Property Management System) and Channel Management (Airbnb, VRBO).