All Systems Operational

Uptime over the past 90 days. View historical uptime.
TrackPMS (Property Management System) Operational
TrackPMS BI/Replica Connection Operational
Payment Gateways Operational
Track Payments Operational
Authorize.Net Operational
FreedomPay Operational
SlimCD Operational
Yapstone Operational
Payrix Operational
TrackPulse (Contact Center) Operational
TrackPayments Operational
eCommerce Websites Operational
Booking Engine (Gueststream) Operational
Support Portal Operational
Channel Management Operational
Airbnb Operational
VRBO Operational
HVMI Operational
Other Services Operational
Esign Documents Operational
Twilio Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

Weekly Maintenance Window — Wednesday, 10:00 PM – 11:59 PM CDT Nov 11, 2026 22:00 - Nov 12, 2026 00:00 CST

Each Wednesday at 10 PM CDT, the Track Platform undergoes a routine maintenance window for the deployment of application updates. These updates may include bug fixes, security patches, feature enhancements, and general stability improvements.

No significant downtime is anticipated. Customers may experience short intermittent timeouts lasting up to 5 minutes. Any brief connection interruptions that occur during this window will resolve automatically.

Thank you for your understanding. For questions or concerns, please visit https://support.trackhs.com/hc/
Posted on Nov 09, 2026 - 14:15 CST

Scheduled - Atlas Booking Engine Database Maintenance Nov 12, 2026 22:30 - Nov 13, 2026 00:30 CST

On Thursday 11/12/2026 at 10:30 PM CDT, We will be upgrading the database services for our Atlas Booking Engine product to improve performance and reliability. The upgrade process will take up to two hours to complete.

During this maintenance window, you may experience multiple brief periods of downtime, each lasting approximately 5 to 10 minutes. We will work to keep disruption to a minimum and will post updates here as the work progresses.

Please note that this change is specific to the Atlas Booking Engine product and will not impact TrackPMS or Payments.

Thank you for your understanding. For questions or concerns, please visit https://support.trackhs.com/hc/
Posted on Nov 09, 2026 - 14:26 CST

Nov 11, 2026

No incidents reported today.

Nov 10, 2026

No incidents reported.

Nov 9, 2026

No incidents reported.

Nov 8, 2026

No incidents reported.

Nov 7, 2026

No incidents reported.

Nov 6, 2026

No incidents reported.

Nov 5, 2026

No incidents reported.

Nov 4, 2026

Weekly Maintenance Window — 10:00 PM – 11:59 PM CDT
Completed - The scheduled maintenance has been completed.
Nov 4, 23:59 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 4, 22:00 CST
Update - We will be undergoing scheduled maintenance during this time.
Nov 2, 16:29 CST
Update - We will be undergoing scheduled maintenance during this time.
Nov 2, 16:29 CST
Scheduled - The Track Platform will undergo routine maintenance for the deployment of application updates. These updates may include bug fixes, security patches, feature enhancements, and general stability improvements.

No significant downtime is anticipated. Customers may experience short intermittent timeouts lasting up to 5 minutes. Any brief connection interruptions that occur during this window will resolve automatically.

Thank you for your understanding. For questions or concerns, please visit https://support.trackhs.com/hc/
Nov 2, 22:00 CST

Nov 3, 2026

No incidents reported.

Nov 2, 2026

No incidents reported.

Nov 1, 2026

No incidents reported.

Oct 31, 2026

No incidents reported.

Oct 30, 2026

No incidents reported.

Oct 29, 2026

Track Delays in Booking Channel Availability Updates
Resolved - **Resolved — Channel Updates Restored to Normal**

All activity has returned to normal, and channel updates are processing as expected. Thank you for your continued support, patience, and understanding while we worked to resolve this issue.
Oct 29, 17:26 CDT
Update - *Update: Delays in Booking Channel Updates*

We are continuing to work on delays in sending rate, availability and photo updates from Track to Airbnb, Vrbo and Booking.com. Higher-than-normal update volume overnight and this morning added to the existing backlog.

This morning we made changes that have significantly improved processing speed, and the backlog is now decreasing. Updates are delayed and will be delivered as the backlog clears. Track remains fully operational.

We apologize for the inconvenience and will continue to post updates as progress is made.
Oct 29, 08:17 CDT
Update - **Track — Channel Sync Delays Update**

Track continues to process delayed rate and fee updates to Airbnb, Vrbo, and Booking.com. The backlog is decreasing, and availability updates are processing normally. Systems remain stable, and we’re actively monitoring progress toward full recovery. We’ll provide another update as progress continues.
Oct 28, 18:35 CDT
Update - Track is experiencing delays in sending rate updates to connected booking channels, including Airbnb, Vrbo, Booking.com, and Marriott.

Our systems remain operational, and our engineering team is actively working to reduce the processing backlog and restore normal rate update processing.

We apologize for the inconvenience and will provide further updates as progress is made.
Oct 28, 09:53 CDT
Monitoring - A fix has been implemented to resolve the availability updates. The system will take some time to catch up with processing the update requests. We will continue to monitor for any further issues, and provide an update once the system has been fully caught up.
Oct 27, 21:52 CDT
Investigating - Track is experiencing delays in sending property availability updates to connected booking channels, including Airbnb, Vrbo, Booking.com, and Marriott. As a result, availability information on some channels may be temporarily out of date.

Our systems remain operational, and our engineering team is actively working to reduce the delays and restore normal update processing. We are also implementing measures to help prevent this issue from recurring.

We apologize for the inconvenience and will provide further updates as progress is made
Oct 27, 18:45 CDT

Oct 28, 2026

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