TrackPulse Timeout

Incident Report for TravelNet Solutions Status

Resolved

Our engineering teams have been closely monitoring the implemented solution for the TrackPulse timeout issue. We have confirmed that no additional timeouts have occurred since remediation, and system performance has remained stable. All TrackPulse services are operating normally at this time. We will continue proactive monitoring to ensure ongoing stability.

Posted Feb 17, 2026 - 09:53 CST

Investigating

We received reports that some customers were not able to login to Track Pulse. Some customers received timeouts for about 5 minutes. The service was auto-recovered, and the engineering team has determined the root cause. All Pulse services are fully functional at this time. We will continue to monitor for any further issues.

Posted Feb 17, 2026 - 09:23 CST

This incident affected: TrackPulse (Contact Center).